The Dispute Resolution Digest 2013 is a product of 8 years of continuous independent research by Tokiso into the dispute settlement system of South Africa. The intention of the Digest is to give a dispassionate account, based on statistical examination, of whether the dispute mechanisms of the Labour Relations Act are functioning effectively. The Digest considers types of labour disputes, settlements, trends in remedies and awards, and compliance with these awards. The disputes and awards are separated into their sub-categories of type, sector and forum with some interesting findings. Strikes, the most extreme form of labour action by employees, are analysed by the number of strikes, effects of strikes and the factors that trigger strikes.

• Overview - by Tanya Venter

• Collective Bargaining - by Andrew Levy

• Disputes referred to the CCMA, bargaining councils and Tokiso - by Andrew Levy and Tanya Venter

• Challenges in Enforcement - by Kate Savage

• Resolving conflict and disputes at executive and senior management level - by Patrick Deale

• An evaluation of the Labour Court - by Craig Bosch

• Social Security Dispute Resolution

• The need for a Coherent Approach - by George Mpedi

• Political Analysis - by Steven Friedman